FAQ

Dyslexia does not just impact the ability to read and write. Every individual with dyslexia will have their own areas of strengths and weaknesses, protective factors and developed resilience.

See the attached link for more information about dyslexia at different stages.

https://www.bdadyslexia.org.uk/dyslexia/about-dyslexia/signs-of-dyslexia

'Dyscalculia is a specific and persistent difficulty in understanding numbers which can lead to a diverse range of difficulties with mathematics. It will be unexpected in relation to age, level of education and experience and occurs across all ages and abilities.

Mathematics difficulties are best thought of as a continuum, not a distinct category, and they have many causal factors. Dyscalculia falls at one end of the spectrum and will be distinguishable from other maths issues due to the severity of difficulties with number sense, including subitising, symbolic and non-symbolic magnitude comparison, and ordering. It can occur singly but often co-occurs with other specific learning difficulties, mathematics anxiety and medical conditions.'

(BDA Definition -- see: https://www.bdadyslexia.org.uk/dyscalculia)

See the attached link for more information about dyscalculia at different stages.

https://www.dyslexia.uk.net/specific-learning-difficulties/dyscalculia/the-signs-of-dyscalculia/ 

I am happy to arrange a Zoom call to discuss your concerns about your child and discuss options. It can be very isolating when you suspect you or your child might have a specific learning difference and know the correct path to choose. I have been in your position, which is one of the main reasons I now assess and tutor. You don't have to start this journey alone.

Assessments vary but, on average, take between three to four hours. If needed, I might follow up the original assessment on another day with additional tests, either virtually or in person, to explore any area that requires further investigation. There is no additional charge for the extra day.

However, if a full mathematics assessment is required in addition to one investigating literacy, this would involve an extra day of testing and extra costs.

You or your child will be required to complete a questionnaire, which must be returned at least two weeks before the assessment date. This includes a visual difficulties screener. If for a school-age individual, the school will also be asked to complete an information-gathering form. The assessee must have had an eye test within the last two years and bring prescription glasses to the assessment if required for reading. If a coloured overlay is used as their 'normal way of working', this should also be brought to the assessment.

Assessments cannot be guaranteed to be rescheduled to a later date, especially if cancelled at short notice. If I have to cancel due to illness or any other emergency, I will attempt to give clients a minimum of 24 hours notice if possible and reschedule the assessment within a reasonable timeframe.

An invoice with banking details will be sent once a provisional date is agreed upon. This date will only be held for 48 hours, and a deposit is required to confirm the assessment. The balance should be paid one week before the assessment day, as the invoice stipulates. Payments should be made by bank transfer, and please include your or your child's name as a reference. The completed reports will be emailed to the person who commissioned the report within three weeks of the assessment as a password-protected PDF document. 

I am happy to schedule a Zoom call to review the report and any questions you might have after a good read-through.

According to data protection law, I can only send the report to the person who has commissioned the assessment.  The assessment will not be shared with a third party, i.e. the school, without written permission from the person who has requested the assessment.  Therefore, if you would like me to send the report directly to a school, you can send me a scanned, signed document stating your wishes.

Instrucom reserves the right not to accept a referral, to terminate an assessment or not release a report if:

i) The referral appears to be outside of their area of expertise.

ii) The client fails to cooperate with the requirements of the assessment procedure in such a way that may compromise the validity of the assessment.

iii) The client fails to comply with the abovementioned terms and conditions. 

This privacy notice tells you what to expect Instrucom to do with your personal information.

Contact details:  enquiries@instrucom.space

What information we collect, use, and why

We collect or use the following information in order to perform the educational work that has been requested:

• Names and contact details
• Date of birth
• Health information (including health conditions, allergies, etc.)
• Education information
• Records of meetings and decisions
• Physical information (assessment papers, referral forms, data-gathering questionnaires) 
• Additional information provided by parents and/or carers to inform the educational work requested.

Lawful bases

Our lawful bases for collecting or using personal information in order to perform educational work are:

• Consent

Where we get personal information from

• People directly
• Schools, colleges, universities, other education organisations, or the workplace

How long we keep information

• Physical information (assessment papers, referral forms, data-gathering questionnaires) relating to assessments performed directly with Instrucom will be retained in secure storage for no more than one year after the report is issued, after which it will be shredded.
• The report will be kept until the child is 24 years of age, or in the case of adult assessments, for six years after the assessment.
• Any additional information provided by parents and/or carers to inform these sessions is deleted in accordance with the policy above.
• Any information provided by parents and/or carers to inform tutoring will be held for six months after the sessions end.
• Most communication occurs through email, which is stored securely on our email provider’s servers and accessed through several client applications on several devices. In general (unless covered by other parts of this policy), email is deleted six months after receipt. 
• Other communications, such as those over messaging applications or SMS, are deleted after the work is completed. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

30 December 2025